Terms of Service

1. About HiringTree

HiringTree (“Platform”, “we”, “us”) is a recruitment technology platform that helps employers, licensed recruitment partners and training institutes plan, source, screen and manage frontline candidates for cross-border hiring. Candidates create profiles, and employers and recruitment partners use the Platform for roles in whichever jurisdictions they lawfully operate. Activity to date is concentrated in the South Asia to Gulf corridor — candidates from Nepal, India and Bangladesh, and roles in the UAE, Qatar, Saudi Arabia, Kuwait, Bahrain and Oman — but the Platform is not limited to those countries. HiringTree is currently operated by its founder, Md Suweb Reza, with a UAE/ADGM entity planned as part of the Abu Dhabi market-entry roadmap.

By creating an account or using any part of the Platform, you agree to these Terms of Service. If you do not agree, do not use the Platform.

2. Definitions

• Candidate — an individual who creates a profile to seek employment opportunities through the Platform.
• Agency (Recruitment Partner) — a licensed manpower agency, recruiting agent, or sourcing partner that works with employers through the Platform to identify, submit, and manage candidates.
• Company — an employer organisation that posts jobs and hires candidates directly or through recruitment partners.
• Sourcing Organisation — a training institute, skill centre or similar body that introduces candidates to the Platform through its own registration link, and does not itself recruit or place them.
• User — any Candidate, Agency, or Company representative who accesses the Platform.
• Content — any information, data, text, voice recordings, transcripts, documents, or materials uploaded to or generated by the Platform.
• Tokens — credits issued by HiringTree to Agencies for accessing candidate profile details. Tokens are non-transferable, non-refundable, and carry no cash value.

3. Eligibility

To use the Platform you must:

• Be at least 18 years old.
• Have the legal right to seek or offer employment in the relevant jurisdictions.
• Provide truthful, accurate, and current information during registration and at all times.
• Agencies must hold valid recruitment licences in their country of operation.
• Companies must be lawfully registered entities in their country of operation.

4. Account Registration and Security

Candidates, Agencies, and Companies may register using email/password or Google Sign-In. Phone numbers may be added to profiles for hiring coordination after consent. You are responsible for maintaining the confidentiality of your credentials. If you suspect unauthorised access, use in-app support when available or contact contact@hiringtree.net.

Agencies and Companies undergo a verification process. We may request registration documents, business licences, or other proof before granting full access. We reserve the right to reject or revoke verification at our sole discretion.

5. The Platform — What We Do and Do Not Do

HiringTree is a technology platform. We provide tools for job posting, candidate discovery, AI-assisted matching, messaging, and workflow management. We are not:

• An employer, staffing agency, or labour broker.
• A party to any employment contract between Users.
• Responsible for recruitment licences, employment authorisations, work permits, visas, emigration clearance, medical requirements, travel arrangements, accommodation, working conditions, or candidate deployment.
• A guarantor of the accuracy of any job listing, candidate profile, or AI-generated match score.

AI features (match scoring, transcription, translation) are decision-support tools. Hiring decisions must be made by humans. Users must not rely solely on AI outputs when making employment decisions.

6. Tokens and Profile Access

Tokens are issued to Agencies by HiringTree administrators. Tokens allow Agencies to unlock full candidate profile details (contact information, voice recordings, documents). Tokens:

• Are issued at HiringTree’s discretion and may be granted, adjusted, or revoked at any time.
• Have no monetary value and cannot be purchased, sold, exchanged, or transferred.
• Are non-refundable once used.
• May expire if not used within the period specified at the time of issue.

7. Candidate Protections

HiringTree is committed to ethical recruitment aligned with ILO Fair Recruitment principles:

• No fees to candidates. Candidates never pay to register, apply, or use any feature of the Platform.
• Reviewed listings only. Every job post is read and approved by a member of our team before it becomes visible to candidates. A reviewer may flag a post, and the reason is kept on the record.
• Report a mismatch. If the terms a Candidate is offered do not match the listing, the Candidate can report it. Reports and the action taken on them are kept on the record.
• Consent before access. A Candidate’s contact details, full profile and documents are released only against a consent record the Candidate approves, and can revoke.
• No regulatory approval by us. HiringTree records whether an uploaded document appears genuine. It does not record, and its staff are prevented by the Platform from recording, that a medical, visa, work permit or emigration clearance has been granted. That status is only ever attributed to the authority or partner that granted it.
• Right to withdraw. Candidates may withdraw an application, deactivate their account, or request deletion of their account and associated data at any time.

Detection of deceptive job-post language, and notification of applicants when a job post is materially edited after they apply, are safeguards we intend to add. They are described as planned work in our Ethical Recruitment Policy and are not currently provided.

8. User Obligations

All Users must:

• Provide accurate and truthful information.
• Use the Platform only for lawful recruitment purposes.
• Comply with all applicable labour, immigration, and data protection laws.
• Not circumvent Platform safeguards, including the verification and review process.
• Not use the Platform to discriminate on the basis of race, religion, caste, gender, disability, or other protected characteristics.

Agencies and Companies must additionally:

• Not charge candidates any recruitment fees or related costs (the “Employer Pays Principle”).
• Not confiscate or retain candidate passports or travel documents.
• Provide accurate job descriptions, including salary, working hours, accommodation, and visa terms.
• Not use candidate data obtained through the Platform for any purpose other than the specific hiring opportunity.
• Comply with our Acceptable Use Policy and Ethical Recruitment Policy.

9. Content and Intellectual Property

You retain ownership of Content you upload. By submitting Content, you grant HiringTree a worldwide, non-exclusive, royalty-free licence to use, process, store, and display that Content solely to operate and improve the Platform.

Voice recordings and transcripts are processed by AI services to create candidate profiles. Candidates consent to this processing during onboarding.

The Platform, including its design, code, branding, and AI models, is the intellectual property of HiringTree. You may not copy, reverse-engineer, or create derivative works from any part of the Platform.

10. Prohibited Conduct

You must not:

• Post false, misleading, or fraudulent job listings or profiles.
• Scrape, harvest, or collect data from the Platform by automated means.
• Attempt to access accounts, systems, or data you are not authorised to access.
• Use the Platform to facilitate human trafficking, forced labour, or debt bondage.
• Harass, threaten, or abuse other Users through messaging or any other feature.
• Circumvent token, verification, or review systems.
• Upload malicious code, viruses, or any material that could harm the Platform or its Users.

Violations may result in immediate account suspension or termination, removal of Content, and reporting to relevant authorities.

11. Moderation and Enforcement

We review all job posts, agency registrations, and company registrations before activation. We may also review messages, profiles, and other Content for compliance. We reserve the right to:

• Reject, edit, or remove any Content that violates these Terms.
• Suspend or terminate any account without prior notice for serious violations.
• Report suspected criminal activity to law enforcement authorities.
• Cooperate with regulatory bodies investigating recruitment fraud or labour exploitation.

12. Disclaimers

The Platform is provided “as is” and “as available.” To the maximum extent permitted by applicable law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not guarantee that:

• Any candidate will be hired or any position will be filled.
• AI match scores or translations are error-free.
• The Platform will be uninterrupted, secure, or free of defects.
• Any User’s identity, credentials, or claims have been independently verified beyond our standard review process.

13. Limitation of Liability

To the maximum extent permitted by applicable law, HiringTree shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, employment opportunities, or business relationships, arising from your use of the Platform.

Our total aggregate liability for any claims arising from or related to these Terms or the Platform shall not exceed the greater of (a) the amount you have paid to HiringTree in the twelve months preceding the claim, or (b) USD 100.

14. Indemnification

You agree to indemnify and hold harmless HiringTree, its officers, employees, and agents from any claims, losses, damages, liabilities, and expenses (including legal fees) arising from your use of the Platform, your violation of these Terms, or your violation of any applicable law.

15. Account Termination

Candidates may deactivate their account, or request deletion of it and the associated data, from their own settings without contacting us first. Every other User may close their account by contacting contact@hiringtree.net. Either way, deletion is recorded as a request that a member of our team completes, and some records are retained where an employer has already acted on an application or where the law requires it. Our Data Deletion Instructions set out the steps, the immediate effects, and exactly what is retained; our Privacy Policy governs the handling of what remains.

We may suspend or terminate your account at any time, with or without notice, for any violation of these Terms or for any other reason at our sole discretion.

16. Changes to These Terms

We may update these Terms from time to time. Material changes will be communicated via email or an in-app notice at least 14 days before they take effect. Continued use of the Platform after the effective date constitutes acceptance of the updated Terms.

17. Governing Law and Disputes

These Terms are governed by the laws of the jurisdiction in which HiringTree is incorporated. Any disputes arising from these Terms or your use of the Platform shall be resolved through good-faith negotiation first, followed by binding arbitration if negotiation fails, except where prohibited by applicable law.

18. Contact

For questions about these Terms, contact contact@hiringtree.net.